Privacy Policy

Last updated: 5 September 2026

  1. Who We Are

Diecast Cartel is the trading name used for this website by Cartel Distribution Limited, a company registered in England and Wales under company number 17325263.

Our website is: diecastcartel.co.uk

For questions about this Privacy Policy or how we use your personal information, please contact us at:

Email: orders@diecastcartel.co.uk

  1. Information We Collect

When you visit our website, create an account, contact us or place an order, we may collect information including:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Details of products ordered
  • Order and transaction information
  • Account information if you create an account
  • Communications you send to us
  • Technical information such as IP address, browser type and device information
  • Information collected through cookies and similar technologies

We only collect information that is reasonably necessary to operate our website, provide our services, fulfil orders and meet our legal obligations.

  1. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Take and manage payments
  • Arrange delivery of your purchases
  • Send order confirmations and service messages
  • Manage returns, refunds and customer enquiries
  • Create and manage customer accounts
  • Prevent fraud and protect the security of our website
  • Maintain appropriate business and financial records
  • Comply with our legal and regulatory obligations
  • Improve the operation and customer experience of our website
  1. Our Lawful Bases for Using Your Information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract – where using your information is necessary to process an order, deliver your products, provide customer service or otherwise perform our contract with you.

Legal obligation – where we need to retain or use information to comply with applicable legal, tax, accounting or regulatory requirements.

Legitimate interests – where it is reasonably necessary for operating and protecting our business, preventing fraud, maintaining website security and improving our services, provided those interests are not overridden by your rights and interests.

Consent – where we specifically ask for your consent, for example for certain non-essential cookies or marketing where consent is required. Where we rely on consent, you may withdraw it at any time.

  1. Payments

Payments made through our website are processed using third-party payment providers.

Payment providers may collect and process information required to authorise and complete your payment. We do not normally receive or store your complete payment card details when payments are processed securely by these providers.

The payment provider’s own privacy terms may also apply to the information it processes.

  1. Delivery and Order Fulfilment

When you place an order, we may share information such as your name, delivery address and contact details with delivery companies, couriers and other service providers where necessary to deliver your purchase or fulfil your order.

We only provide the information reasonably required for these services.

  1. Who We Share Information With

Where necessary, we may share personal information with trusted organisations that help us operate our business, including:

  • Payment processors
  • Delivery and courier companies
  • Website hosting and IT service providers
  • E-commerce and website service providers
  • Professional advisers such as accountants where necessary
  • Fraud prevention and security providers
  • Government authorities, regulators or law enforcement where we are legally required to do so

We do not sell your personal information.

  1. Cookies

Our website may use cookies and similar technologies to operate the online shop, remember customer preferences, maintain shopping baskets, provide account functionality, improve website performance and understand how the website is used.

Some cookies are essential for the website to function.

Where required by law, non-essential cookies will only be used after appropriate consent has been obtained.

You can also control cookies through your browser settings, although disabling essential cookies may affect parts of the website.

  1. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, tax, fraud prevention and record-keeping obligations.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will take appropriate steps to delete it or anonymise it.

  1. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based service can guarantee absolute security.

  1. International Data Transfers

Some technology, website, payment or other service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required by applicable UK data protection law are in place.

  1. Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we process your information, UK data protection law may give you rights including:

  • The right to be informed about how your information is used
  • The right to request access to your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of your information in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability in certain circumstances
  • The right to withdraw consent where processing is based on consent

Some of these rights are subject to legal conditions and exceptions.

To exercise your rights, contact us at:

orders@diecastcartel.co.uk

  1. Complaints

If you have concerns about how we use your personal information, please contact us first at orders@diecastcartel.co.uk so that we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will be published on this page and the “Last updated” date will be amended where appropriate.